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Privacy Policy

Last Updated: January 1, 2025

Notice

TACTEASY TECHNOLOGY CO. LTD (“TACTEASY”, “we,” or “us”) is committed to protecting the security and privacy of your personal information. This Privacy Policy (“Policy”) explains how TACTEASY collects, stores, uses, and shares your personal information within the scope of its applications. Please carefully review this Policy before using any services provided by TACTEASY at www.tacteasy.com (the “Service”).

This Policy applies to all TACTEASY websites that link to it (collectively referred to as the “Site”). For certain features or services, additional privacy notices or addendums may apply alongside this Policy.

If the personal information you provide includes information about other individuals, you represent and warrant that you have obtained their consent to share such information with us.

This Policy may be updated periodically, and any changes will be posted on this page. By accessing or using the Site, you acknowledge that you agree to the processing of your personal information as described in this Policy.

Collection of Personal Information

When you use our Site, TACTEASY may collect certain personal information as detailed in this Policy. This information can be categorized into:

  1. Information you actively and voluntarily provide;
  2. Information generated automatically during your use of the Service.

Where permitted by applicable law or with your prior consent, we may also collect personal information necessary for providing services through third-party platforms.

The type of personal information collected depends on how you use the Service. Below are the categories of personal information we may collect:

  • Contact Information: This includes your name, email address, phone number, and company details (such as business type, role, location, industry, and postal code) that you provide through forms for features such as newsletter subscriptions, technical support, or user account registration.
  • Feedback and Communication: This includes feedback, questions, survey responses, email content, or suggestions submitted through support requests or online chat channels.
  • Interaction Data: This includes information about your interaction with the Service, such as device details, operating system, pages accessed, and the date and time of access.
  • Automatically Collected Information: This includes IP addresses, cookies, and other data collected during your visit, such as visitor volume, access time, and user preferences.

Cookies

We use cookies and similar technologies to:

  • Keep records and store preferences;
  • Enhance user experience;
  • Improve advertising and diagnose technical issues;
  • Collect non-identifying information, such as log and device data.

Cookies help us understand how you interact with our Service and enable us to troubleshoot problems, optimize functionality, and improve the user experience. You may configure your browser to detect or reject cookies.

Use of Personal Information

TACTEASY uses your personal information for the following purposes:

To fulfill a contractual agreement:

    • Respond to your inquiries;
    • Provide the services you request;
    • Ensure normal operation of the Service, optimize user experience, and maintain account security.

For TACTEASY’s legitimate interests:

    • Enhance Service security through authentication, fraud detection, data backups, and other measures;
    • Perform data analysis, audits, and research.

To comply with legal obligations:

    • Ensure compliance with regulatory requirements, record-keeping, and due diligence;
    • Follow industry standards and legal mandates.

With your consent:

    • Send promotional communications about new products and services;
    • Use non-essential cookies to analyze user behavior and improve Service design;
    • Engage third-party providers to deliver targeted advertisements, as described in our Cookie Policy.

Sharing of Personal Information

We do not and will not sell your personal information to third parties.

However, TACTEASY may share personal information with third parties under confidentiality agreements in the following circumstances:

  • Affiliates: We may share your information with TACTEASY affiliates who are required to use it in compliance with this Policy.
  • Service Providers: We work with vendors, technicians, and other third parties to process, store, and protect data. These providers are prohibited from using your information for non-TACTEASY purposes and must comply with applicable laws and this Policy.
  • Legal Obligations: We may share information if required by law, such as to comply with legal orders, subpoenas, or government requests, or to protect the rights and safety of TACTEASY users or the general public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of TACTEASY’s assets, your personal information may be transferred to the acquiring entity. We will notify you in such cases and provide information on how to revoke your consent.
  • Legitimate Business Interests: We may share your information to support auditing, compliance, fraud prevention, and legal proceedings.
  • Non-Personal Data: Aggregated or anonymized data that cannot identify individuals may be shared publicly or with third parties for research, analytics, or improving services.

Security of Personal Information

TACTEASY employs commercially reasonable administrative, technical, and physical safeguards to protect your personal information. We also conduct periodic reviews of our security measures to ensure their effectiveness.

However, no data transmission method over the Internet or other network can guarantee 100% security. While we strive to protect your personal information using appropriate measures, we cannot ensure absolute security. In the event of a data breach, we will comply with applicable data protection laws, including notifying relevant authorities and affected individuals as required.

For questions about our data security practices, please contact us.

Access, Correction, and Retention of Personal Information

Your personal information is stored on TACTEASY servers hosted on AWS in Singapore. We retain your data for as long as necessary to provide the Service or until you request deletion.

Depending on your location and applicable laws, you may have the right to:

  • Access, correct, or delete your data;
  • Restrict or object to data processing;
  • Withdraw consent for processing or marketing communications;
  • Request data portability.

To exercise your rights, please contact us using the details provided below. You may also opt out of cookies via your browser settings.

Children’s Privacy

TACTEASY’s services are not intended for individuals under the age of 18 (or the equivalent minimum age in your jurisdiction). By using our Service, you represent that you are at least 18 years old or meet the applicable age requirement.

If we become aware that a child under the required age has provided personal information, we will promptly delete such data. If you are a parent or guardian and believe your child has shared personal information with us, please contact us to request its deletion.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: sales@tacteasy.com
Mailing Address:
1004-1005, Building C, Longhua Digital Innovation Center, North Station Community, Minzhi Street, Longhua District, Shenzhen, China

Disclaimer

TACTEASY is not responsible for the following circumstances:

  1. Losses caused by user negligence in protecting their information;
  2. Temporary unavailability of the Site due to technical issues beyond our control;
  3. Privacy practices of third-party websites linked from our Site. We strongly encourage you to review their privacy policies before submitting any personal information.